Where parents or teachers wish to address a problem or item of concern the following procedures should be followed.
Parents Concern
Parents make an appointment to meet the teacher in writing or by a phone call. Parents must make teacher aware of the nature of the complaint, prior to the meeting.
If the situation is unresolved the parents should make an appointment to meet the principal to discuss the complaint.
If the situation is still unresolved the parents should contact the Chairperson of the Board of Management in writing, who will try to resolve the complaint.
If the situation is still unresolved the Chairperson will bring the matter to the attention of the Board of Management.
Teachers Concern
Teacher makes an appointment with a parent, making parent aware of the nature of the issue. If unresolved the teacher informs the Principal who will discuss the issue with the parents. If still unresolved, the teacher will inform chairperson who will try to resolve the complaint. If the situation is still unresolved the Chairperson will bring the matter to the attention of the Board of Management.
It should be stressed that parents are always welcome to discuss matters of concern with a class teacher at any time during the school day, without an appointment. Meetings of this nature should be brief i.e. 3 minutes, but it is our experience that issues can be quickly resolved with clear communication. Parent and teacher meetings must be conducted in a civil manner.
Any aggressive or abusive behaviour will not be tolerated.