Complaints Policy

Where parents or teachers wish to address a problem or item of concern the following procedures should be followed.

Parents Concern

Parents make an appointment to meet the teacher in writing or by a phone call. Parents must make teacher aware of the nature of the complaint, prior to the meeting.

If the situation is unresolved the parents should make an appointment to meet the principal to discuss the complaint.

If the situation is still unresolved the parents should contact the Chairperson of the Board of Management in writing, who will try to resolve the complaint.

If the situation is still unresolved the Chairperson will bring the matter to the attention of the Board of Management.

Teachers Concern

Teacher makes an appointment with a parent, making parent aware of the nature of the issue. If unresolved the teacher informs the Principal who will discuss the issue with the parents. If still unresolved, the teacher will inform chairperson who will try to resolve the complaint. If the situation is still unresolved the Chairperson will bring the matter to the attention of the Board of Management.

It should be stressed that parents are always welcome to discuss matters of concern with a class teacher at any time during the school day, without an appointment. Meetings of this nature should be brief i.e. 3 minutes, but it is our experience that issues can be quickly resolved with clear communication. Parent and teacher meetings must be conducted in a civil manner.

Any aggressive or abusive behaviour will not be tolerated.

Events
Aug
29 2019
School reopens
Aug
30 2019
Solas reopens
Sep
30 2019
Staff inservice School closure
Oct
28 2019
Mid term break
Dec
20 2019
Closing for Christmas Holidays
News
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Scoil Nioclais Naofa,
Stephen Street
Dunlavin
Co. Wicklow
Ireland

045 401495

Music Generation Wicklow
Green School
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